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Death Of A Hard Drive

Does Your Drive Sound Like This?

• Head Crash
• Bad Head
• Bad Head 2
• Bad Head 3
• Slow Spindle Motor
• Head Stuck To Platter


If your hard drive sounds like any of the above, power your system down immediatly! Just pull the plug if you have to, and do not reapply power to the drive. Call a data recovery professional to have the drive evaluated.


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A Few Of Our Customers

• GE
• Nestle
• Raytheon Missle Systems
• Lockheed Martin
• St. John's University
• C.F. Bean
• SAIC
• St. Luke's Episc. Hospital
• Clorox
• Washburn University
• Xerox
• U.S. Bankruptcy Court
• TXU Electric
• 1st Pacific Bank of California
• Technicore
• Johnson Controls
• Lear Siegler
• Dell
• SportsfanOutlet.com
• University of Notre Dame
• University of Texas
• University of S. Carolina
• U.S. Army
• U.S. Marines
• Killeen I.S.D.
• Crystal City I.S.D.  
• DOS Computers
• Naval Surface Warfare
• XAP Corporation
• Fig Leaf Software
• Louis Berger Group
• University of Missouri
• FlightSafety
• Motorola
• Naval Research Lab
• Hilton Grand Resorts
• DynCorp
• XFab - Texas
• Indiana University
• City of Ottawa KS
• Alemite
• Gyro Trac


Customer Feedback

"Our critical customer data was lost on our primary and backup systems. With 2 dead drives in a RAID 5 array, we thought our data was gone for good. Thank you for all of your help in getting us back up and running."
- T. Fisher


"When our RAID crashed, ACS Data was able to save our business. Thank you Thank, You Thank, You!"
- J. Davis

"My hard drive sounded like it was full of gravel when it crashed, all of my accounting and graphic designs were lost. ACS data recovery was able to recover all of my data and save my business."
- M. Bartonelli
"ACS Data was able to recover all of our product database when our server's hard drive crashed. We were given a reasonable price range, and they stuck by their quote. We are extremely pleased to have our data back."
- T. Blaine

"We called a number of data recovery companies, and we elected to go with ACS. We're glad we did. You folks were able to get every file back (even some we had deleted long ago), your technicians were friendly and knowledgeable and kept us informed throughout the entire process."
- J. Robnett

"Most of my wedding images were taken digitally and stored on my laptop. My hard drive crashed, and I lost all of the photos. ACS Data was able to recover all of the pictures for me. THANK YOU!"
- A. McAllistor

"ACS Data got the job done right and in a reasonable amount of time. Great job."
- S. Martin


"Thanks for your honesty. Even though my hard drive was unrecoverable, you still stuck by your promise and didn't charge anything for attempting the recovery. I was worried that there would be some hidden charges, and was happy to know there weren't."
- C. Mitchell

 


How A Hard Drive Works

A hard disk uses rigid rotating platters (disks). Each platter has a planar magnetic surface on which digital data may be stored. Information is written to the disk by transmitting an electromagnetic flux through an antenna or read-write head that is very close to a magnetic material, which in turn changes its polarization due to the flux. The information can be read by a read-write head which senses electrical change as the magnetic fields pass by in close proximity as the platter rotates.

A typical hard disk drive design consists of a central axis or spindle upon which the platters spin at a constant rotational velocity. Moving along and between the platters on a common armature are read-write heads, with one head for each platter face. The armature moves the heads radially across the platters as they spin, allowing each head access to the entirety of the platter.

The associated electronics control the movement of the read-write armature and the rotation of the disk, and perform reads and writes on demand from the disk controller. Modern drive firmware is capable of scheduling reads and writes efficiently on the disk surfaces and remapping sectors of the disk which have failed.

Also, most major hard drive and motherboard vendors now support S.M.A.R.T. technology, by which impending failures can often be predicted, allowing the user to be alerted in time to prevent data loss.

The (mostly) sealed enclosure protects the drive internals from dust, condensation, and other sources of contamination. The hard disk's read-write heads fly on an air bearing (a cushion of air) only nanometres above the disk surface. The disk surface and the drive's internal environment must therefore be kept immaculately clean to prevent damage from fingerprints, hair, dust, smoke particles, etc. given the submicroscopic gap between the heads and disk.

Contrary to popular belief, a hard disk drive does not contain a vacuum. Instead, the system relies on air pressure inside the drive to support the heads at their proper flying height while the disk is in motion. Another common misconception is that a hard drive is totally sealed. A hard disk drive requires a certain range of air pressures in order to operate properly. If the air pressure is too low, the air will not exert enough force on the flying head, the head will not be at the proper height, and there is a risk of head crashes and data loss. (Specially manufactured sealed and pressurized drives are needed for reliable high-altitude operation, above about 10,000 feet. This does not apply to pressurized enclosures, like an airplane cabin.) Modern drives include temperature sensors and adjust their operation to the operating environment.

Hard disk drives are not airtight. They have a permeable filter (a breather filter) between the top cover and inside of the drive, to allow the pressure inside and outside the drive to equalize while keeping out dust and dirt. The filter also allows moisture in the air to enter the drive. Very high humidity year-round will cause accelerated wear of the drive's heads (by increasing stiction, or the tendency for the heads to stick to the disk surface, which causes physical damage to the disk and spindle motor). You can see these breather holes on all drives -- they usually have a warning sticker next to them, informing the user not to cover the holes. The air inside the operating drive is constantly moving too, being swept in motion by friction with the spinning disk platters. This air passes through an internal filter to remove any leftover contaminants from manufacture, any particles that may have somehow entered the drive, and any particles generated by head crash.

Due to the extremely close spacing of the heads and disk surface, any contamination of the read-write heads or disk platters can lead to a head crash — a failure of the disk in which the head scrapes across the platter surface, often grinding away the thin magnetic film. For Giant Magnetoresistive (GMR) heads in particular, a minor head crash from contamination (that does not remove the magnetic surface of the disk) will still result in the head temporarily overheating, due to friction with the disk surface, and renders the disk unreadable until the head temperature stabilizes. Head crashes can be caused by electronic failure, a sudden power failure, physical shock, wear and tear, or poorly manufactured disks. Normally, when powering down, a hard disk moves its heads to a safe area of the disk, where no data is ever kept (the landing zone). However, especially in old models, sudden power interruptions or a power supply failure can result in the drive shutting down with the heads in the data zone, which increases the risk of data loss. Newer drives are designed such that the rotational inertia in the platters is used to safely park the heads in the case of unexpected power loss. IBM pioneered drives with "head unloading" technology that lifts the heads off the platters onto "ramps" instead of having them rest on the platters, reducing the risk of stiction. Other manufacturers also use this technology.

Apple has created a technology for their new PowerBook line of laptop computers called Sudden Motion Sensor, or SMS. When an instant movement detected by the built-in motion sensor in the PowerBook, internal hard disk heads automatically unload themselves into the parking zone to reduce the risk of any potential data loss or scratches made.

Spring tension from the head mounting constantly pushes the heads towards the disk. While the disk is spinning, the heads are supported by an air bearing and experience no physical contact wear. The sliders (the part of the heads that are closest to the disk and contain the pickup coil itself) are designed to reliably survive a number of landings and takeoffs from the disk surface, though wear and tear on these microscopic components eventually takes its toll. Most manufacturers design the sliders to survive 50,000 contact cycles before the chance of damage on startup rises above 50%. However, the decay rate is not linear — when a drive is younger and has fewer start/stop cycles, it has a better chance of surviving the next startup than an older, higher-mileage drive (as the head literally drags along the drive's surface until the air bearing is established). For example, the Maxtor DiamondMax series of desktop hard drives are rated to 50,000 start-stop cycles. This means that no failures attributed to the head-disk interface were seen before at least 50,000 start-stop cycles during testing.

Using rigid platters and sealing the unit allows much tighter tolerances than in a floppy disk. Consequently, hard disks can store much more data than floppy disk, and access and transmit it faster. In 2005, a typical workstation hard disk might store between 80 GB and 500 GB of data, rotate at 7,200 to 10,000 rpm, and have a sequential transfer rate of over 50 MB/s. The fastest workstation and server hard drives spin at 15,000 rpm. Notebook hard drives, which are physically smaller than their desktop counterparts, tend to be slower and have less capacity. Most spin at only 4,200 rpm or 5,400 rpm, though the newest top models spin at 7,200 rpm.

A hard disk is generally accessed over one of a number of bus types, including ATA (IDE, EIDE), Serial ATA, SCSI, SAS, FireWire (aka IEEE 1394), USB, and Fibre Channel.

Back in the days of the ST-506 interface, the data encoding scheme was also important. The first ST-506 disks used Modified Frequency Modulation (MFM) encoding (which is still used on the common "1.44 MB" (1.4 MiB) 3.5-inch floppy), and ran at a data rate of 5 megabits per second. Later on, controllers using 2,7 RLL (or just "RLL") encoding increased this by half, to 7.5 megabits per second; it also increased drive capacity by half.

Many ST-506 interface drives were only certified by the manufacturer to run at the lower MFM data rate, while other models (usually more expensive versions of the same basic drive) were certified to run at the higher RLL data rate. In some cases, the drive was overengineered just enough to allow the MFM-certified model to run at the faster data rate; however, this was often unreliable and was not recommended. (An RLL-certified drive could run on a MFM controller, but with 1/3 less data capacity and speed.)

ESDI also supported multiple data rates (ESDI drives always used 2,7 RLL, but at 10, 15 or 20 megabits per second), but this was usually negotiated automatically by the drive and controller; most of the time, however, 15 or 20 megabit ESDI drives weren't downward compatible (i.e. a 15 or 20 megabit drive wouldn't run on a 10 megabit controller). ESDI drives typically also had jumpers to set the number of sectors per track and (in some cases) sector size.

SCSI originally had just one speed, 5 MHz (for a maximum data rate of 5 megabytes per second), but later this was increased dramatically. The SCSI bus speed had no bearing on the drive's internal speed because of buffering between the SCSI bus and the drive's internal data bus; however, many early drives had very small buffers, and thus had to be reformatted to a different interleave (just like ST-506 drives) when used on slow computers, such as early IBM PC compatibles and Apple Macintoshes.

ATA drives have typically had no problems with interleave or data rate, due to their controller design, but many early models were incompatible with each other and couldn't run in a master/slave setup (two drives on the same cable). This was mostly remedied by the mid-1990s, when ATA's specfication was standardised and the details begun to be cleaned up, but still causes problems occasionally (especially with CD-ROM and DVD-ROM drives, and when mixing Ultra DMA and non-UDMA devices).

Serial ATA does away with master/slave setups entirely, placing each drive on its own channel (with its own set of I/O ports) instead.

FireWire/IEEE 1394 and USB(1.0/2.0) hard disks are external units containing generally ATA or SCSI drives with ports on the back allowing very simple and effective expansion and mobility. Most FireWire/IEEE 1394 models are able to daisy-chain in order to continue adding peripherals without requiring additional ports on the computer itself.

There are two modes of addressing the data blocks on more recent hard disks. The older mode is CHS addressing (Cylinder-Head-Sector), used on old ST-506 and ATA drives and internally by the PC BIOS. The more recent mode is the LBA (Logical Block Addressing), used by SCSI drives and newer ATA drives (ATA drives power up in CHS mode for historical reasons).

CHS describes the disk space in terms of its physical dimensions, data-wise; this is the traditional way of accessing a disk on IBM PC compatible hardware, and while it works well for floppies (for which it was originally designed) and small hard disks, it caused problems when disks started to exceed the design limits of the PC's CHS implementation. The traditional CHS limit was 1024 cylinders, 16 heads and 63 sectors; on a drive with 512-byte sectors, this comes to 504 MiB (528 megabytes). The origin of the CHS limit lies in a combination of the limitations of IBM's BIOS interface (which allowed 1024 cylinders, 256 heads and 64 sectors; sectors were counted from 1, reducing that number to 63, giving an addressing limit of 8064 MiB or 7.8 GiB), and a hardware limitation of the AT's hard disk controller (which allowed up to 65536 cylinders and 256 sectors, but only 16 heads, putting its addressing limit at 2^28 bits or 128 GiB).

When drives larger than 504 MiB began to appear in the mid-1990s, many system BIOSes had problems communicating with them, requiring LBA BIOS upgrades or special driver software to work correctly. Even after the introduction of LBA, similar limitations reappeared several times over the following years: at 2.1, 4.2, 8.4, 32, and 128 GiB. The 2.1, 4.2 and 32 GiB limits are hard limits: fitting a drive larger than the limit results in a PC that refuses to boot, unless the drive includes special jumpers to make it appear as a smaller capacity. The 8.4 and 128 GiB limits are soft limits: the PC simply ignores the extra capacity and reports a drive of the maximum size it is able to communicate with.

SCSI drives, however, have always used LBA addressing, which describes the disk as a linear, sequentially-numbered set of blocks. SCSI mode page commands can be used to get the physical specifications of the disk, but this is not used to read or write data; this is an artifact of the early days of SCSI, circa 1986, when a disk attached to a SCSI bus could just as well be an ST-506 or ESDI drive attached through a bridge (and therefore having a CHS configuration that was subject to change) as it could be a native SCSI device. Because PCs use CHS addressing internally, the BIOS code on PC SCSI host adapters does CHS-to-LBA translation, and provides a set of CHS drive parameters that tries to match the total number of LBA blocks as closely as possible.

ATA drives can either use their native CHS parameters (only on very early drives; hard drives made since the early 1990s use zone bit recording, and thus don't have a set number of sectors per track), use a "translated" CHS profile (similar to what SCSI host adapters provide), or run in ATA LBA mode, as specified by ATA-2. To maintain some degree of compatibility with older computers, LBA mode generally has to be requested explicitly by the host computer. ATA drives larger than 8 GiB are always accessed by LBA, due to the 8 GiB limit described above.

Source: Wikipedia


If you have experienced a loss of data, contact ACS Data Recovery today. ACS Data Recovery will work with you each step of the way. We know how valuable your data is, and that is why we each case gets the same undivided attention.

To get started, please take a moment to call and speak with one of our friendly data recovery professionals toll-free at 1-800-717-8974. They will consult with you and give you a flat-rate price for your recovery, depending on the type of failure you have experienced. After you have spoken with a representative, please Complete Our Data Recovery Request Form. Once you have completed this form, simply print it out and ship it with your media. It's that simple! Once we receive the drive, we will evaluate it and give you a call to confirm the price before we ever start the recovery procedure.

Call Toll-Free 1-800-717-8974 For A Quote.


We are data recovery experts, specializing in complex hard drive failures. If you have a crashed hard drive or you think you have experienced a hard drive crash, then call us immediately 1-877-646-0546. We provide our hard drive data recovery services nationwide to a wide variety of clientele in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oklahoma/Indian Territory, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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