How To Submit
Your Drive To ACS Data Recovery
We
receive hard drives from all over the world, so whether you are in San
Francisco or Sweden, we can recover your lost data, and get your information
back to you quickly and efficiently.
The
process for submitting your drive is very simple. If you notice at the
top of this page, and every other page on our site, you will see a highlighted
link for our Online Request Form. Simply click on that link and a very
printer friendly form will come up on the screen. If you are having
problems with the form opening properly you may need to disable any
pop-up blockers you may be using, or you can simply click HERE.
Once
you have the form on your screen please fill it out as completely as
possible. Absolutely NO data is being transmitted across the
Internet via this form, so you don't have to worry about any of your
personal information being intercepted. Under the billing information
you can input your method of payment. Again, all of your information
is kept completely secure and is not being transmitted across the Internet
from this form. If you just don't feel comfortable submitting your billing
information at this time, it's not a problem, just make a note to have
us call you to receive that information and we will be happy to do so.
Please be sure to include any information regarding the failure of your
drive and be as detailed as possible in regards to the data you are
looking to recover. Please feel free to attach any additional information
pages you may feel necessary.
Key
Information To Include On The Data Recovery Request Form:
After
you have completed the form you will notice a button at the bottom that
says "Click Here To Print This Form". Once you click the button
just follow the normal prompts your computer gives you when printing
a document. You may want to print two copies, one for yourself and one
to include with the drive.
After
the form has printed, make sure to review the information you have provided
just to make sure everything is correct and also make sure you review
the Terms & Conditions. Once this has been reviewed please sign
and print your name and include the date. We cannot accept data recovery
cases without a signed data recovery request form.
Once
the form is completed you can now package the drive and prepare it for
shipment. Shipping your hard drive is not difficult if the proper safety
measures are taken. Think of it as shipping an egg. With a hard drive,
you want to first place it in an anti-static bag if you have one. These
are the silver type bags that new hard drives are often packaged in.
If you don't have one, that's fine, but it is an additional protective
measure to use during shipment. You can also wrap the drive in aluminum
foil, if an anti-static bag is not available. After this is done, simply
wrap the drive in 3 or 4 good layers of bubble wrap. You want the drive
to ride on a cushion of air during the shipping process. Once the drive
is wrapped, place it in a well fitting box and fill in any gaps with
bubble wrap or whatever you may have to cushion the drive so that it
doesn't bounce around inside the box. Include the data recovery request
form with the drive and ship the package via FedEx, UPS or DHL.
Once
we get the drive in, we will enter your information into our system
and you will receive an e-mail with an account number. This account
number coupled with the e-mail address you provided, will allow you
to log into our system and check on the status of your recovery. You
can actually see the log-in box at the top right of every page on our
site. We generally complete most evaluations within 24 hours of receiving
the drive and we will let you know at that time, what we have found,
the required recovery method and the exact price of the recovery. You
can then elect to proceed with the recovery or not. If you decide not
to, you are only charged for return shipping of your drive, since we
do not charge evaluation fees or attempt fees.
Don't
forget, if you are in the Central Texas area, you can actually bring
your drive into us personally if you prefer. Our offices are located
in Temple, Texas. We are in the Central Texas region approximately 60
miles north of Austin and 100 miles south of Dallas. You can get detailed
driving directions by clicking HERE.
If
you have any other questions, please don't hesitate to contact
us toll-free at 1-800-717-8974.
